Do you offer trade discounts?

We are pleased to open trade accounts with any legitimate designer or retailer. Details of trade terms will be supplied once we have received a completed trade application. Please e-mail us at enquiries@lightingweb.co.uk to apply.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email with the subject 'Thank you for your purchase at lightingweb.co.uk’.

In the 'What happens next?' section of this email you will find information about when your products will be delivered.

If you haven’t received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, then please email us at enquiries@lightingweb.co.uk stating your date of order and a contact telephone number. Or call us on 0845 372 0007 between 9am and 6pm, Mon - Sat or between 11am and 4pm Sunday.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

What if my order hasn't arrived?


If your order has been despatched and has not arrived within the expected time period, please click here to email our Customer Services Representatives or call us on 0845 372 0007 between 9am and 6pm, Mon - Sat or between 11am and 4pm Sunday.

What if only part of my order has arrived?

If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, click here to email our Customer Services Representatives or call us on 0845 372 0007 between 9am and 6pm, Mon - Sat or between 11am and 4pm Sunday.

What if my order arrives damaged?

If you have received a damaged package you should note this on the driver’s consignment sheet when the parcel is delivered. You must then notify us within 48 hours of receipt giving a clear description of the damage that has occurred to the goods to enquiries@lightingweb.co.uk

If the goods are found to be damaged when unpacked please notify us with a clear description of the damage and the date when the goods were received. Please email us at enquiries@lightingweb.co.uk

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales

Deliveries to addresses outside the UK will be subject to individual quotation for cost and timing.

What if I'm not in when you deliver?

Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

Do you have an installation service?

We do not operate an installation service for our lighting products.
All the light fittings that we sell can easily be installed by a qualified electrician. We recommend that you visit the NICEIC website at www.niceic.org.uk/common/contractor_search.html for a list of qualified electrical contractors in your area.
Any installation carried out by installers whose details are provided by lightingweb.co.uk is covered by the contract between you and the installer. In the event of any queries or problems arising from work carried out by the installers, you should contact the installer concerned.
We strongly advise that you arrange for your installer to call the day after scheduled delivery at the earliest, since we are unable to guarantee a delivery time of day.

Do you deliver products outside the United Kingdom mainland?

We can arrange delivery to Northern Ireland and offshore UK addresses for an extra delivery charge.
Orders required to be despatched to addresses outside of the UK will be subject to special quotation for the cost of packing, insurance and delivery. Please email us at enquiries@lightingweb.co.uk with details of your requirements.
Note that our lamps are designed for a 240V electrical system and may not operate in countries that have different voltage and wiring standards. We cannot accept any responsibility for products used in other countries unless we have agreed to supply the product to the specification required for that country.
Note that many of our fitments take ES style lamp bulbs that are also commonly available on the continent. However if fitments made to take BC lamps - these can be difficult to source outside of the UK.
Many of our lamps can be modified to operate in Europe and the USA. We will be happy to quote for conversion, whenever it is possible to undertake this.

Can I cancel or return a custom made order?

If the light you are ordering is a non stocked item - i.e. made to order - we are only able to accept a cancellation of the order if we have not started manufacturing the light at the factory.

When placing a special order we suggest that you to obtain samples of the finish from us, whenever available, to check the colour, and always check that the dimensions of the product you are ordering will be suitable for your requirements.

If you have ordered stock range products but are having them modified we are unable to accept a cancellation of the order once the product has been modified.

Product that comes into this category cannot be returned for refund, unless the goods are faulty or damaged in transit.

How long will it take to receive a refund from returned products?

The product you wish to return must be in an undamaged saleable condition. We will consider the overall condition of the product being returned when making a refund.
We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.
A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.